Delivery Policy

What is the total delivery time for my order?

All orders are processed in 2–3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed on holidays or weekends. Once processed, delivery time depends on the shipping method you select at checkout.

Which locations do you deliver to?

We ship orders Australia-wide.

What locations are eligible for same-day delivery?

Customers in metro areas can receive same-day delivery at no extra charge.

How do I check the status of my order?

You will receive email updates about your order as it progresses, and you can track it at any time from your account’s order tracking page.

What should I do if the tracking number I receive is not working?

Try tracking with your order number instead. If it still doesn’t work, contact our customer service team and we’ll sort it out for you.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. Contact our support team and we’ll find out where your package currently is.

What should I do if I receive a damaged item?

Report the damage through our dispute management portal and upload photos of the item. The delivery agent will collect the package. You can also contact customer service directly.

What are the shipping timelines for international delivery?

International orders will arrive in 5–14 business days from the receipt of your order. A shipping estimate is shown at checkout.

What duties and taxes apply?

International shipping costs include taxes, duties and value-added tax. These are reflected in your final total at checkout.

How can I return an item?

Log into the dispute management portal, select return, and upload photos of the item. The delivery agent will collect the package. See our Refund and Returns Policy for full details.